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Player Protection & Safe Play

Responsible Gaming at xdaji

xdaji believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and resources we provide to help every player in Bangladesh stay in control of their gaming activity.

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Strictly for Adults Aged 21 and Above

xdaji operates exclusively for players who are 21 years of age or older. We enforce strict age verification during the registration and KYC process. Any account found to be held by a person under 21 will be immediately suspended, all associated bets voided, and deposits returned. If you believe a minor has accessed the xdaji platform, contact us at [email protected] immediately.

Our Commitment

Gaming Responsibly with xdaji

At xdaji, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing a safe, transparent, and fair environment for all players across Bangladesh, whether you are following BPL cricket live betting, spinning slots, or exploring our live casino tables. Every feature on our platform has been designed with player well-being in mind, and we continuously invest in tools that empower our users to set boundaries and maintain healthy gaming habits.

We understand that for a small number of players, gambling can transition from entertainment into a compulsive behaviour that negatively impacts their finances, relationships, and mental health. xdaji takes this risk seriously. The protective measures outlined on this page are available to every registered user at no cost, and our 24/7 English-language support team is always ready to assist anyone who needs guidance or wants to activate a restriction on their account.

If at any point you feel that your gambling is no longer under control, we encourage you to act early. Use the self-exclusion and deposit limit tools described below, or reach out to our support team at [email protected]. There is no judgement — only help.

Gambling Should Always Be Entertainment

Never gamble with money you cannot afford to lose. Gambling is not a reliable way to earn income or solve financial problems. Set a budget before you play, stick to it, and treat any winnings as a bonus rather than an expectation. If gambling stops feeling fun, it is time to take a break.

Need Help Right Now?

If you are in Bangladesh and need immediate support for problem gambling, please speak with a trusted friend or family member, or contact a mental health professional in your area. xdaji's support team is also reachable 24/7 at [email protected] — write to us with the subject line "Responsible Gaming Help" and we will respond promptly.

Player Protection Tools

Tools to Keep You in Control

xdaji provides a comprehensive set of responsible gaming tools that every registered user can activate directly through their account or by contacting our support team. These features are free, immediate, and built into the platform.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your xdaji account in BDT. Once a limit is in place, it cannot be increased for at least 24 hours — protecting you from impulse decisions during a losing streak. Reducing a limit takes effect immediately.

Time-Out Feature

Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, place bets, or make deposits. Your balance is preserved and fully accessible once the period ends.

Self-Exclusion

If you feel gambling has become a serious problem, you can request a self-exclusion of 6 months, 1 year, 2 years, or permanent closure. During self-exclusion, your account is fully locked. xdaji also suppresses all marketing communications to you for the duration of the exclusion.

Session & Loss Limits

Beyond deposit limits, xdaji lets you cap the total amount you can lose within a single session or across a rolling time window. When your loss limit is reached, your session is automatically ended and you are shown a responsible gaming reminder before you can continue.

Marketing Opt-Out

You can opt out of all promotional communications — including bonus offers, free bet alerts, and seasonal promotions — at any time from your account settings. Reducing marketing exposure helps players avoid unnecessary temptation and stay focused on their own limits.

Reality Checks

Enable periodic on-screen reminders that show you how long you have been playing in the current session and how much you have wagered. Reality checks are configurable at 30-minute, 1-hour, or 2-hour intervals and are a simple but effective way to maintain awareness during extended play.

Step by Step

How to Activate Responsible Gaming Tools

Activating any of the player protection tools on xdaji takes less than two minutes. Follow the steps below or contact our support team if you need assistance.

01

Log In to Your Account

Visit the xdaji Login page and sign in to your registered account using your username and password. All responsible gaming tools are accessed from within your account dashboard.

02

Open Account Settings

Navigate to "Account Settings" and select the "Responsible Gaming" tab. This section lists all available tools including deposit limits, time-out options, session limits, reality checks, and self-exclusion.

03

Choose Your Tool

Select the tool you wish to activate, set the relevant parameters (e.g., daily deposit limit amount in BDT, time-out duration, exclusion period), and confirm your choice. Restrictive changes take effect immediately.

04

Contact Support If Needed

If you are unable to access your account settings or prefer assistance, our support team at [email protected] can activate any responsible gaming tool on your behalf. We respond within minutes around the clock, every day of the week.

Self-Assessment

Is Gambling Affecting You?

The questions on the right are designed to help you reflect honestly on your relationship with gambling. They are not a clinical diagnosis — they are simply a starting point for self-awareness. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or speak with a healthcare professional. Acting early makes a meaningful difference.

Problem gambling affects people from all walks of life across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. There is no shame in recognising a problem and seeking help. xdaji is here to support you through every step, including closing your account if that is what you need.

Talk to xdaji Support

Our responsible gaming team is available 24 hours a day, 7 days a week (BST, UTC+6). Write to us — we respond in English and we are here to help, not to judge.

[email protected]
Q1

Do you find yourself gambling with money that was intended for essential expenses such as rent, food, utilities, or family needs?

Q2

Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend gambling?

Q3

Have you tried to cut back or stop gambling but found yourself returning to it despite your intentions?

Q4

Do you chase losses — that is, do you continue gambling after losing in an attempt to win back what you have spent?

Q5

Have you hidden your gambling activity from friends, family members, or colleagues, or lied about how much time or money you spend on gambling?

Q6

Has gambling caused significant stress, conflict, or tension in your personal relationships or professional life?

Q7

Do you find that you need to bet larger and larger amounts to feel the same level of excitement or satisfaction from gambling?

Q8

Have you ever borrowed money, sold possessions, or considered illegal actions in order to fund your gambling activity?

Common Questions

Responsible Gaming FAQ

The minimum age to register and play on xdaji is 21 years. This applies to all users in Bangladesh without exception. We verify the age of every account holder during our KYC process using government-issued identification documents. Any account found to be held by a person under 21 is immediately suspended and permanently closed.

Log in to your xdaji account, navigate to Account Settings, and select the Responsible Gaming tab. Choose "Deposit Limits", select a daily, weekly, or monthly interval, enter the maximum amount in BDT you wish to deposit within that period, and confirm. The limit takes effect immediately. If you wish to reduce your limit, the reduction is applied at once. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies.

A time-out is a short-term break from gambling, lasting between 24 hours and 30 days. Your account is temporarily suspended during this period, and it reopens automatically when the period ends. Self-exclusion is a longer-term or permanent restriction, with options ranging from 6 months to permanent closure. Unlike a time-out, a self-exclusion cannot be reversed before its expiry date — and a permanent self-exclusion can never be reversed. Both options suppress all xdaji marketing communications for the duration.

Yes. Any verified balance remaining in your xdaji account at the time of self-exclusion is yours and can be withdrawn. Contact our support team at [email protected] with the subject line "Withdrawal During Exclusion" and we will process your withdrawal to your registered bKash, Nagad, Rocket, or bank account within the standard processing window. We do not hold funds during a self-exclusion period.

No. When you activate a time-out or self-exclusion on xdaji, all promotional communications — including bonus alerts, free bet offers, BPL season promotions, and Eid reload offers — are automatically suppressed for the full duration of the restriction. You will only receive essential account communications such as security alerts or withdrawal confirmations. If you receive a promotional message in error during a restriction period, report it to [email protected] immediately.

If you are concerned that a family member — particularly a minor — may be accessing xdaji without authorisation, we recommend enabling parental control or content filtering software on shared devices. You can also contact us at [email protected] if you believe an account has been opened fraudulently or by a person under the minimum age. We take all such reports seriously and will investigate promptly. Never share your xdaji login credentials with anyone, including family members.

Play Smart, Play Safe with xdaji

Responsible gaming is the foundation of everything we do at xdaji. When you are ready to play, explore our cricket betting, slots, and live casino — all with the safeguards you need to stay in control.

Explore xdaji Casino Read the FAQ

21+ only. Please gamble responsibly. If gambling is affecting your life, contact [email protected].